Once the estimated costs have been calculated, you will see a page with the summary of the estimated costs and a form to fill in with your personal data, at this point you will have to choose between the methods of payment available and click on “book” to access the payment page. Once the payment has been made, you will receive the confirmation by mail and the booking documents according to times that vary depending on the payment method.

The rates shown as non-refundable on the site must be prepaid in full at the time of reservation. For refundable rates there is the possibility to choose when booking to pay only a deposit while the balance must be paid within 21 days before your arrival.

If you choose to pay the deposit, you will immediately receive only an email confirmation, if you pay the full amount you will receive the voucher instead to be presented upon arrival at the structure.

The payment page will show the bank details, that you will receive also by mail, together with precise instructions regarding what you have to write as payment reason.

The credit of the traditional bank transfer is not immediate, therefore for confirming the reservation as soon as possible you will need to send the copy/take charge of the bank transfer via email (in response to the email with coordinates or alternatively to booking@isstravel.eu).

After you have completed the payment,  we will send you the voucher to be presented upon arrival at the structure. On the voucher there is a unique booking code that refers to your practice and there is a summary of what you have booked and already paid, with the indication of any supplements to be paid on the arrival according to the estimated costs that had been calculated on the site.

To make changes to a reservation you will need to request it by mail to booking@isstravel.eu indicating your code reservation. One of our operators will verify the possibility to change your reservation and will calculate a quote for this change if this involves tariff changes, and only after your confirmation we will proceed with the modification (upon payment of any tariff integration, where this is foreseen).

You can always cancel your reservation but the conditions of refund vary depending on when you cancel and on the rate you originally booked. All bookings made through IssTravel must be canceled through IssTravel, cancellations made through the structure will not be considered valid.